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Terms & Conditions

Welcome to the Little Elle Lingerie online boutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set our below.

 

PROCESSING & SHIPPING

As all items are handmade to order they will take a little time to arrive. Orders are usually sewn and shipped between 5-7 days after an order is placed. If the expected ship date is delayed for any reason, we will notify you as soon as possible. 

All items are shipped using Australia Post and will have tracking included. 

Once we have dispatched your package we can no longer be responsible if it does not arrive within the estimated time. Packages can sometimes get delayed with the delivery service and we hope you understand that we have no control over this.

If you do not receive your package within 30 days of ordering please notify us.

Some countries require you to pay an additional customs fee or import tax for which you will be responsible for. Unfortunately, we have no control over these fees and do not collect any additional payment from them. Some items can also be delayed in customs for longer periods of time, which we again have no control over.

Please note: We refuse to mark anything as a ‘Gift’ or at a lower value so that a customer can avoid taxes. This is illegal and all requests to do so will be refused.

For more information about shipping rates please see our Shipping page here.

 

RETURNS & EXCHANGES

All standard items are eligible for returns, excluding underwear. Items must be returned within 30 days of the shipping notification and must be sent back in the original, unworn condition. 

All Custom Made items (i.e. Non-standard sized garments. Any items that have been custom made for you.) will not be eligible for return. 

Any items that have been worn or arrive with makeup marks or perfume will not be accepted.

Return shipping will be at the expense of the customer, unless in the unlikely situation that an item is deemed faulty.

Due to health / hygiene reasons we strictly cannot accept returns on any underwear bottoms for any reason.

For more information about our returns policy please see our Returns & Exchanges page here.

 

CARE INSTRUCTIONS

Intimates must be COLD HAND WASH for all our products, using a mild detergent. 

Do not soak for longer than 30 minutes. Do not wash in a high heat. Do not tumble dry.

Dry items flat in shade.

If items are washed incorrectly, Little Elle Lingerie will not be responsible for any loss in value or damage to the garment.

 

PAYMENT TERMS

Prices are shown in Australian Dollars. All payments are to be made at the checkout. 

 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree to not reproduce, duplicate, copy, sell, resell or exploit any of our products or services without express permission by us.

Prices of our products are subject to change without notice.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor\’s display of any colour will be accurate.